Orion Restoration Provides 100% Transparancy On All Insurance Claims!
Posted by
Jason Cash on Thu, Jan 26, 2012 @ 12:35 PM
Orion Restoration Provides 100% Transparency on All Insurance Claims!
Yes, that is correct! We now provide 100% transparency on all claims and allow Customers, Insurance Agents, and Insurance Adjusters to log into our 24 hour Customer Care Center to be able to review all the documents, drying records, schedules and even upload documents into our Clear-view System.
After about a year of development we are live with our Clear-view Software, and for those of you who have never head of Clear-view there is a reason. Clear-view is software developed by Orion Restoration to provide 100% Transparency throughout the entire claim. Our software is a secure web based system providing all the information to keep the customer, the agent, and the insurance adjuster up to date at all times. Well, some of you might be wondering what benefits does this provide to me?
Customers: Customers will have 24 hour access to the Orion Cloud. In the cloud, customers will be able to access the following information: Status of the job, The date the job was created, and the ability to view all the Contracts and Estimates, Photos of the Job, Drying Records, Scope of Work and all Job Files associated with your job. Customers will also have access to our real time web based schedule and be able to see all aspects of the process. Customers will also have the ability to upload documents related to their job for review.
Agents: Agents will have 24 hour access to all your customers jobs. The following information will be available in the Orion Cloud: Status of the job, The date the job was created and you will be able to view all the Contracts and Estimates, Job Photos, Drying Records, Scope of Work and all Job Files associated with your customers job. Agents will also be able to see the real time schedule and see exactly where everything is in the restoration process. Agents will also be able to upload documents relating to the job for everybody to view.
Insurance Adjusters: You will have 24 hour access to all your customers jobs. The following information will be available in the Orion Cloud: Status of the job, The date the job was created and you will be able to view all the Contracts and Estimates, Photos of the Job, Drying Records, Scope of Work and all Job Files associated with the job. Adjusters will also be able to see the real time schedule and see exactly where everything stands in the restoration process. Adjusters will also be able to upload documents relating to the job for everybody to view.
Orion Restoration: Although Clear-view is our customer relationship interface, it really does a lot more behind the scenes; holding everybody accountable, including Orion Restoration. Clear-view is a workflow based system assigning task to the Orion Staff making sure all the documents are properly uploaded into the system for everybody to view. Along the way there are checks and balances; from required managers approvals to our customer care center calling to verify with the customer all the details of the job. The system then transfers the job into production, where a schedule is created and maintained all the way through the completion. Once the job is fully completed, the system automatically transfers the file to billing. Marketing is the final stage of our process where customer surveys are conducted and insurance agents and adjusters are notified that the Project is 100% and all parties are happy with the work preformed.
Finally, there is a contractor where you do not have to call to find out what is going on and everybody is on the same page. No more looking for files, calling for numbers, the Buck Stops where the last task was not finished and everybody knows where everything stands. Your customers are our customers and through good business practices and a whole lot of hard work, we strive to keep all of our customers happy. So, please find below a quick glimpse into Orion Clear-view with our intro letter which automatically gets sent out to our customers, agents, adjusters, and subcontractors who are now part of the Orion Family.
Dear Customer,
My name is Jason Cash and I am the owner of Orion Restoration. I would like to personally welcome you to Orion Clear-view. Clear-view Technologies allows us to provide to our Clients, Insurance Agents and Insurance Adjusters a secure web based customer experience along with 100% transparency of the insurance claim. Once you log into Clear View, you will be able to view all insurance documents, photos, selections and schedules through the entire restoration process. Customers, Agents and Adjusters will also have the ability to upload additional information, so that all the documentation resides in one place viewable to everyone.
Once all parties have agreed upon the proper scope of work, a real time schedule will be uploaded into the system. The schedule is called a real time schedule because this schedule is being emailed to our subcontractors and staff to schedule the work. Below is your user name and password, enabling you to log in at any time from the comfort of your home.
User Name:
Temporary Password:
To access Orion Clear View, open your browser and go to www.orionrestoration.com and in the top of the page next to Home click on Customer Login. Once the login page comes up, enter your log in name and password. After you log into the system you will find the following three options: Job, Discussion Board and a Company Blog.
JOBS
The three features from the job tab are:
1. Customer Information. To do this click on the customer name and all contact information for the job will be displayed.
2. Documents for the job: By clicking on documents the following screen will be displayed. From this screen the following information can be viewed:
- Contracts: This folder contains all Contracts, Change Orders, Supplements, and Selection Sheets for the job.
- Photos: Photographs will be uploaded throughout the process; documenting from the beginning until the end of the process.
- Drying Records: These are Orion Restoration Forms in which the structure that is being dried will be drawn and will indicate all moisture levels through the entire drying process.
- Customer Attachments: Documents uploaded by the Customer, Agent and Insurance Adjuster.
- Scope of Work: Internal Orion Restoration document stating the actual scope of work contracted to be done.
- Marketing Documents: This folder will contain a customer referral and letters to Adjusters, Insurance agent and Customer thanking them for their business
- Job Files: Are all the files in which the project manager has scoped the work with to get to a final contract.
3. Schedule:
Our Schedule is a real time schedule, which means to you, this is the schedule that has been confirmed with our contractors. Please be mindful that in construction all the contractors that work with Orion are subcontractors and scheduling conflicts do sometimes happen. However, Orion works very hard maintaining our schedules.
Discussion Board:
Our discussion board is there for those that would like to post comments to anybody on the Orion staff regarding your job.
Company Blog:
We also have included our company blog for any additional comments. Please feel free to post comments pertaining to experiences to any of the discussions that might be happening. We hope that you find our blog entertaining and informative. We will try to cover topics that pertain to a lot of our customers. Feel free to post comments, or just thank you to somebody on the Orion Staff that help make you restoration experience a pleasant experience. Comments will always be greatly appreciated.
In addition to Orion Clear View, our team is her to support you. Please find our office number below and feel free to call with any questions you might have. We look forward to serving you and getting your customers life back to normal as soon as possible.
Orion Restoration, Inc.
(770)506-3365
“Orion restoration is in the customer service business. We just happen to provide quality services in fire, water and mold remediation, while using our extensive construction experience to restore buildings to pre loss conditions in a timely and organized fashion”
Jason Cash
Principle, Orion Restoration